Refund policy

Refund & Return Policy

We want you to be satisfied with your coffee experience.

• You have 15 days from the date your order is received to request a refund or exchange.

• To initiate a request, please contact us first for approval.

Eligible Situations for Exchange or Refund

Approved requests may include:

• Receiving the wrong product or incorrect grind (e.g., ordered drip grind but received whole bean)

• Missing items in your order

• Damaged products upon arrival

• Other similar fulfillment errors

Important Notes

• Do not return any product unless instructed to do so after contacting us.

• Unauthorized returns will not be accepted or processed.

We handle each case individually and will work with you to make it right.