Shipping policy

Shipping Policy

Roasting & Processing Time

All of our coffee is roasted to order to ensure peak freshness and flavor. Because of this:

  • Orders require a minimum of 3–5 business days to roast and process before shipment.
  • During high-volume periods (such as holidays), processing times may be slightly longer.
  • We do not pre-roast or hold inventory—your coffee is only roasted after your order is placed.

Shipping Timeframes

Once your order has been roasted and handed off to the carrier:

  • Typical delivery time is 2–5 business days depending on location.
    • Approx. 2 days to nearby regions (e.g., Midwest/Southern California equivalents).
    • 5+ days for rural areas or smaller cities, especially on the East Coast.
  • Delivery times are estimates and may vary due to carrier delays, weather, or other factors.

Freshness Commitment

We prioritize quality over speed:

  • Fast shipping often means coffee has been sitting on a shelf—ours has not.
  • Your coffee is timed so that it will arrive as it approaches peak flavor, giving you the best possible experience.

Shipping Carriers

  • All domestic orders are shipped via USPS or UPS, depending on the most efficient option for your location.

International Shipping

  • International orders are shipped using the best available carrier and method based on destination.
  • Shipping times and costs vary by country.
  • Customers are responsible for any applicable customs fees, duties, or import taxes.
  • We recommend reviewing your country’s postal service guidelines, as delivery times and service availability differ by region.

Order Tracking

  • Once your order ships, you will receive a confirmation email with tracking information so you can follow your delivery.